FIVE TIPS FOR CREATING A WORKFORCE DEVELOPMENT PROGRAM

Hiring isn’t easy. Employers might get hundreds — sometimes thousands — of resumes for a single open position and still, somehow, hire the wrong person.

Companies working in emerging fields like artificial intelligence or robotics have far more job openings than talented people to fill them. There’s been a shortage of software engineers and health care workers for more than a decade.

TWO SECRETS TO DESIGNING FOR DELIGHT: THE POWER OF THE BIG LITTLE THINGS

Bad is stronger than good. Psychologically speaking, bad parents, bad days, and bad feedback have bigger and longer-lasting impacts than good ones. In fact, it’s estimated that negative events weigh nearly 5 times more than positive ones .

This psychological phenomenon is called negativity bias. It holds that “people are much more likely to choose things based on their need to avoid negative experiences, rather than on their desire to get positive things.” Now, if all this is true, will someone tell me why companies have become obsessed with “delighting their customers” and “designing for delight?” Isn’t our time better spent preventing negative emotions, than trying to bring about positive ones?